911 - Emergency Management


Emergency Management

Do's and Don'ts of 9-1-1
Posted 5/2/10
A 9-1-1 system is considered either Basic or Enhanced. A Basic 9-1-1 system provides three-digit dialing, no-coin is required from pay telephones and intelligent routing to the Public Safety Answering Point (PSAP) that handles the area where the phone is located. An Enhanced 9-1-1 system adds the ability to display the caller's address and telephone number at the PSAP for the dispatcher's reference.

In general, 9-1-1 is an emergency number for any police, fire or medical incident.

*Do not program 9-1-1 into your auto-dial telephone. You won't forget the number, and programming the number invites accidental dialing of the number. Also, please do not dial 9-1-1 to "test" your phone or the system. this needlessly burdens the dispatchers and system with non-emergency calls.

*Dial 9-1-1 ONLY for an emergency. An emergency is any serious medical problem (chest pain, seizure, bleeding), any type of fire (business, car, building), or any life-threatening situation (fights, person(s) with weapons, etc.). Most jurisdictions also urge citizens to use 9-1-1 to report crimes in progress, whether or not a life is threatened.

*If you dialed 9-1-1 in error, DO NOT hang up the telephone. Instead, stay on the line and explain to the dispatcher that you dialed by mistake and that you do not have an emergency. If you hang up, a police officer must be dispatched according to policy to confirm that you are ok. This will needlessly take resources away from genuine emergencies.

*Let the call-taker ask you questions---they have been trained to ask questions that will help prioritize the incident, locate it, and speed an appropriate response. Your answers should be brief and responsive. Remain calm and speak clearly. If you are not in a position to give full answers to the call-taker (the suspect is nearby), stay on the phone and the dispatcher will ask you questions that can be answered "yes" or "no."

*Be prepared to describe your location and the location of the emergency. Although an Enhanced 9-1-1 system will display your telephone number and location, the dispatcher MUST confirm the displayed address or may ask you for more specific location information about the victim or suspects.

*Be patient as the dispatcher asks you questions. While you are answering the dispatcher's questions, he/she is entering or writing down the information. If you are reporting an emergency, most likely a response is being made while you are still on the line with the dispatcher.

We hope that you have found this information helpful. For more information about 9-1-1 or Dispatch feel free to contact myself or any one of the communications officers below. We have a great team here and if there are any problems or questions regarding our center contact me at the number below.

Dian Becker

Communications Supervisor

636-257-2424 Ext. 163

11 years

Our dispatchers are all full-time employees: 

    Shelly-9 years 

    Sara-5 years 

    Jodi- 5 Months 

    Gina- 3 Months

Posted 3/17/10
The City of Pacific in September of 2008 contracted with ADT Select Link and the City pays for all City residents/businesses to sign up for this service. All you have to do is contact 636-257-2424 to sign up, it is a free service to all City residents. In the event of an emergency weather related or city related you will be notified by phone of what the emergency is and any brief instructions.

You may also sign up for this service by going to the 911/Emerg. Mgmt tab on the main page of this website and there is a direct link where you can fill out the form and it comes straight to my email. Or you can stop by the Police Department we have the forms in dispatch.

Posted 5/5/09
What is swine flu?

Swine flu is a respiratory disease normally found in pigs that has now spread to humans.

What is Pandemic flu?

A "pandemic" is a disease that spreads all over the world and affects a large number of people. If you are caring for a loved one during a pandemic, it's important to take steps to protect yourself and others. Always follow the most current advice of the U.S. Department of Health and Human Services and your local health department.

The American Red Cross has a Home Care for Pandemic Flu flyer available on their website at www.redcrossstl.org in printable format. If you would like more information.

Prevent the spread of Pandemic Flu:

    ~Wash hands often with soap and water and/or alcohol based sanitizer.

    ~Cover your mouth and nose when coughing or sneezing and clean your hands afterward.

    ~Cough or sneeze into your upper sleeve if you don't have tissues.

    ~Keep your hands away from your eyes, nose and mouth to prevent germs from entering your body.

***If you or a family member display signs of the flu, stay home from work, school and errands and avoid contact with others. Consider wearing a surgical mask when around others to prevent the spread any further.

Recognize Pandemic Flu Symptoms

Watch for these symptoms



    >Runny nose 

    >Muscle pain

Call your healthcare professional at the first sign of the flu. Many sypmtoms can be treated by the health care professional over the phone.

How long can an infected person spread swine flu to others?

A person with the swine flu may be able to spread the flu starting a day before they start feeling sick, and for as long as they have symptoms, possibly 7 to 10 days.

These are just a few tips from the American Red Cross. If you have any questions please visit www.redcrossstl.org for further information or contact your local health department.

Franklin County Department of Health- 636-583-7300

Odorless Killer Stalks Missouri-Carbon Monoxide
Posted 2/3/09
Odorless Killer Stalks Missouri - Carbon Monoxide

Release Date: January 31, 2009

Release Number: 3303-003

» More Information on Missouri Severe Winter Storm

JEFFERSON CITY, Mo. -- Recent carbon monoxide poisoning deaths in Missouri following this January's severe ice storms bring home the need to beware the dangers of a silent killer, according to the Federal Emergency Management Agency (FEMA) and the Missouri State Emergency Management Agency (SEMA).

FEMA and SEMA warn Missourians to stay alert for the risk of carbon monoxide poisoning when spending more time in vehicles or using unfamiliar fuel-burning heaters, generators or appliances in and around their homes. Opening doors and windows or operating fans will not guarantee your safety. The risk of carbon monoxide poisoning is particularly high during the cold weather season.

"Too often, when people have lost power after a disaster, they will use alternate sources of energy to cook and heat with," said Tom Hall, federal coordinating officer for the Missouri recovery. "This is an especially grave risk in Missouri as residents without power try to use generators to heat and power their homes and businesses."

Carbon monoxide poisoning from the use of fuel-burning appliances kills more than 200 people each year and sends about 10,000 to hospital emergency rooms for treatment. Others die from carbon monoxide produced while burning charcoal inside a home, garage, vehicle or tent. Still others die from carbon monoxide produced by cars unintentionally left running in attached garages or gas-powered generators where the exhaust can accumulate in living spaces.

Carbon monoxide is a colorless, odorless gas produced by burning any fossil fuel. The initial symptoms of carbon monoxide poisoning are similar to the flu and include dizziness, fatigue, headache, nausea, and irregular breathing. High-level exposure to carbon monoxide can cause death.

The U.S. Consumer Product Safety Commission (CPSC) recommends that consumers use gasoline-powered generators outdoors to prevent carbon monoxide poisoning. Furthermore, every living space should have at least one carbon monoxide detector that meets the requirements of the most recent Underwriters Laboratories Standard 2034 or the requirements of the International Approval Services 6-96 standard.

For more information on carbon monoxide and the safe use of generators, read this CPSC publication at: www.cpsc.gov/CPSCPUB/PUBS/portgend.html

FEMA leads and supports the nation in a risk-based, comprehensive emergency management system of preparedness, protection, response, recovery, and mitigation, to reduce the loss of life and property and protect the nation from all hazards including natural disasters, acts of terrorism, and other man-made disasters.

Last Modified: Monday, 02-Feb-2009 13:54:38

Flood Insurance Can Be A Wise Investment from FEMA
Posted 12/11/08
Flood Insurance Can Be A Wise Investment

Release Date: December 8, 2008

Release Number: 1809-020

» More Information on Missouri Severe Storms, Flooding, and a Tornado

JEFFERSON CITY, Mo. -- After the September flooding, many homeowners and businesses learned too late that their insurance did not cover flood damages. Time and time again, far too many individuals shoulder these burdens without the financial cushion of flood insurance. In some instances, people have been told they cannot buy flood insurance because of where they live, or because they have flooded before. To address these and other misconceptions about the National Flood Insurance Program (NFIP), the Federal Emergency Management Agency has compiled the following key facts that everyone should know about flood insurance:

Flood insurance is available. You can buy flood insurance as long as you live in a participating NFIP community. Renters, condominium owners, homeowners and business owners are all eligible to purchase a policy from a local insurance agent.

Flood insurance is sometimes required - but should always be considered. Most individuals that have a mortgage on a home in a high-risk area are required by law to carry flood insurance. But, just because flood insurance is not required, does not mean it is not needed. Even if your lender does not require you to carry it, you should ask your agent about flood insurance options to better protect your biggest investment.

Know your coverage limits - and be fully insured. A maximum of $250,000 of building coverage is available for single-family residential buildings and condominiums. The limit for contents coverage on all residential buildings is $100,000, which is also available to renters. The average flood insurance premium is around $500 per year in a high-risk area. If you live in a low-to-moderate risk area, lower-cost Preferred Risk Policies start as low as $119 a year. For a complete summary of building and contents items covered by flood insurance, visit www.fema.gov/pdf/nfip/summary_cov.pdf.

Commercial structures can be insured to a limit of $500,000 for the building and $500,000 for the contents. For more information or for help in finding an agent near you, please visit the National Flood Insurance Program (NFIP) website, www.floodsmart.gov/

Stay insured. You can purchase flood insurance at any time. However, there is usually a 30-day waiting period before the policy becomes effective. Once you buy flood insurance, the insurance agent will provide you with the policy. If the lender requires the property owner to carry flood insurance, the insurance agent will also provide a copy of the policy to the lender. If you already have a flood insurance policy, remember that your policy needs to be renewed each year. Renewal policy documentation and premium notices are sent directly to the policy holder. However, we encourage all policy holders to talk to their agents annually about their flood insurance coverage.

FEMA coordinates the federal government's role in preparing for, preventing, mitigating the effects of, responding to, and recovering from all domestic disasters, whether natural or man-made, including acts of terror.

Copyright 2011 City of Pacific, Missouri